Plans

Human support on every plan.

Pick the one that fits you best right now.

How many contacts do you talk to each month?

Start plan

For teams getting customer service in order: WhatsApp, Instagram and AI in one inbox.

12 payments ofR$ 577

5,000 active contacts per month

Get Start

What's included:

Up to 10 human agents
2 WhatsApp: 1 QR Code and 1 official API
1 Instagram
1 AI credit per month
Not included: Facebook

On every plan

Instagram comment automation
Bulk actions in WhatsApp groups
Internal chat and team groups
AI included, no extra module cost
Helpdesk included, no separate tool
Custom roles (access profiles)
Human support with a 5-min SLA

Business plan

For operations that have grown: more people, more channels and more AI working together.

12 payments ofR$ 1,517

50,000 active contacts per month

Get Business

What's included:

Everything in Start plan
Up to 20 human agents
3 WhatsApp (QR Code or official API)
1 Instagram
1 Facebook
3 AI credits per month

On every plan

Instagram comment automation
Bulk actions in WhatsApp groups
Internal chat and team groups
AI included, no extra module cost
Helpdesk included, no separate tool
Custom roles (access profiles)
Human support with a 5-min SLA

Customize your plan

Enterprise plan

For high volumes: channels, agents and AI credits designed with you.

From 100,000 active contacts per month

Talk to sales

What's included:

Everything in Business plan
Custom agents, channels and AI credits

On every plan

Instagram comment automation
Bulk actions in WhatsApp groups
Internal chat and team groups
AI included, no extra module cost
Helpdesk included, no separate tool
Custom roles (access profiles)
Human support with a 5-min SLA

AI included in every planAI agents, reply suggestions and summaries at no extra module cost. You use the AI credits that come with your plan.
Helpdesk included in every planAlready turned on in every plan. Not a separate tool, not an extra charge.
It only counts when the customer repliesYour contact allowance is only used when the customer replies or starts the conversation. Sending messages, with or without a reply, doesn’t use it.

From the Business plan up, onboarding is done by a SimplesDesk implementation specialist (one-time fee, quoted on request).

Companies that trust us

Compare plans Yearly	Start planstartR$ 577/monthGet Start	Business planbusinessR$ 1,517/monthGet Business	Enterprise planenterpriseContact usTalk to sales
Usage
Human agents	10	20	Custom
Active contacts per month	5,000	50,000	From 100,000
AI credits per month	1	3	Custom
Channels
WhatsApp	2 WhatsApp: 1 QR Code and 1 official API	3 WhatsApp (QR Code or official API)	Custom
Instagram	1	1	Custom
Facebook	Not included	1	Custom
AI and automation
AI agents	Included	Included	Included
AI models (GPT, Claude, Gemini and more)	Included	Included	Included
Flow builder	Included	Included	Included
Instagram comment automation	Included	Included	Included
Customer service
Conversation hub	Included	Included	Included
Helpdesk (no separate tool)	Included	Included	Included
Internal chat and team groups	Included	Included	Included
Campaigns and CRM
Bulk campaigns (WhatsApp, SMS and email)	Included	Included	Included
Bulk actions in WhatsApp groups	Included	Included	Included
CRM with RFM matrix	Included	Included	Included
Integrations
Native integrations (stores, ERPs, calendars and more)	Included	Included	Included
Reports and tracking
Custom dashboard	Included	Included	Included
Tracking to the offline sale	Included	Included	Included
Support
Human support	Included	Included	Included
Support with a 5-min SLA	Included	Included	Included
AI agent on first contact	Included	Included	Included
Onboarding with an implementation specialist	Not included	Required · one-time fee, on request	Required · one-time fee, on request
Custom project	Not included	Not included	Included
Platform and security
Custom roles (access profiles)	Included	Included	Included

Looking for white label?

Resell the platform under your own brand, logo and domain. We handle the technology and the team behind it.

Click here to see our white label

How your plan works

The limits follow the size of your operation. If you need more, we adjust them with you.

Active contacts per month
Only customers who replied or started a conversation during the month count. Messages you send, with or without a reply, don’t use up your allowance. The conversation window lasts 24 straight hours and restarts with every customer message.
AI credits
AI is included in every plan at no extra module cost, with monthly AI credits for your agents to work with. 1 AI credit equals 1 million OpenAI GPT-4.1 mini tokens.

Can’t find what you need? Talk to a person and we’ll put it together with you.

Frequently asked questions

Can I bring my conversations and contacts over from another tool?

Yes. We migrate your contacts and your conversation history. If you have the backup exported from your old tool, we can import it, from any platform, no exceptions. Tell us where you are today and the team builds the migration plan with you.

Is there a minimum term?

No. On the Start and Business plans there is no minimum term and no cancellation fee: to cancel, just give us 30 days’ notice.

How does onboarding work?

People from our team set up your channels, teams and first flows with you. On the Enterprise plan, everything is tailored with you.

What about LGPD (Brazil’s data protection law)?

Your customers’ data is yours. The platform has role-based access control and a log of who did what. Details are in our privacy policy.

Will AI replace my team?

No. AI clears the queue: it answers what repeats, organizes conversations and shows what the data says. People solve the problems, and you decide how far the agent goes.

Human support on every plan.

Start plan

Business plan

Enterprise plan

Companies that trust us

Compare plans

Looking for white label?

How your plan works

Active contacts per month

AI credits

Frequently asked questions

Serve your customers better with SimplesDesk