AI agent
AI agents
Train them on your documents, FAQs and rules. The agent answers, qualifies and hands off to the team at the right moment.
- Learns from your files
- Hands off to a person when needed
- Suggestions a rep reviews before sending
Platform
SD Automate
AI clears the queue. People solve.
AI agents answer what repeats and hand off to a person when the topic calls for it. The flow builder lays out the path, no code needed.
The pain it solves: “My team answers the same thing all day long.”
What’s in SD Automate.
Flow builder
Build welcome, triage, follow-up and satisfaction-survey flows by dragging blocks.
- Menus, questions and conditions
- Triggers by channel, label or event
- Webhooks to your systems
Every automation, a brick.
Today
- Team copying and pasting the same answer
- Customers waiting after hours
- Leads going cold with no reply
With SimplesDesk
- Repeat questions answered instantly
- Triage before it reaches the team
- Follow-up that doesn’t depend on remembering