Conversation hub
One queue for the whole team, with filters, labels and handoffs between people and teams without losing the thread.
- Clear owner and status on every conversation
- Quick replies with attachments
- Internal notes the customer never sees
Platform
SD Serve
Your customers talk on five channels. Your team answers in one.
WhatsApp, Instagram, Messenger, email and website chat land in the same inbox. Every conversation has an owner, a history and a next step.
The pain it solves: “My customer service is scattered across five apps.”
What’s in SD Serve.
Omnichannel
Every messaging channel in one place. The customer switches channels and the history comes along.
- WhatsApp through the official API
- Instagram, Messenger, email and website chat
- Automatic routing by team
Mobile app
Customer service that fits in your pocket. Reply, transfer and keep an eye on the queue from your phone, with notifications.
- App for your phone
- The same conversations as on your computer
- An alert when a new message comes in
Every conversation, a brick.
Today
- One phone per rep
- Customers repeating their story every time
- Nobody knows who answered what
With SimplesDesk
- One inbox for every channel
- Full history in every conversation
- An owner and a status on every ticket